How did Escarmat Perform in the Customer Satisfaction Survey?

Escarmat conducted a customer satisfaction survey for its current customers in June 2025. The survey collected feedback on both strengths and areas for improvement, with the goal of further developing Escarmat’s operations.

It provided valuable insights, and the response rate was in line with previous surveys. A wealth of written feedback was received, supporting the positive overall impression conveyed by the numerical ratings.

Summary of Results

The Net Promoter Score (NPS) reached an excellent level of 78, reflecting strong customer loyalty and satisfaction with Escarmat services. This score shows that customers value their collaboration with Escarmat and are willing to recommend the company to others – clear evidence of a successful customer experience.

Customer service received excellent ratings, and the quality of work was also highly praised. The results strengthen Escarmat’s reputation as a reliable and customer-oriented partner.

Customers highlighted the following aspects of Escarmat’s service as particularly valuable:

• A reliable partner – collaboration is smooth and flexible
  
• Excellent overall service
  
• Personal customer service with quick, flexible responses
  
• Easy to reach and highly available contacts
  
• Customer needs are understood, and customers feel heard
  
• High quality work
  
• Convenient location enabling fast deliveries
  

Customer Voice – Ideas and Development Suggestions

The survey also brought in valuable development ideas from customers, which will be utilized in the continuous improvement of services and the customer experience.

Every piece of feedback is important and helps enhance the company’s operations. Escarmat’s success is built on close collaboration with its customers, as well as the knowledge and insights they provide.

Customer Satisfaction Survey Again Next Year

The customer satisfaction survey will be conducted again next year.

Escarmat extends a warm thank you to all customers who participated ♥

The work continues actively, and customer support in this process is especially important. Escarmat encourages customers to keep sharing their thoughts and suggestions so that services can be developed together to better meet customer needs.

Open dialogue is the best way to ensure that services remain high-quality and continue to evolve in the future.

Read also our reference article: Core Link and Escarmat collaborate closely